Mercer Sales Manager

Marsh & McLennan Companies

Chicago, IL

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.

Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer.

For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

At Mercer, we say we Make Tomorrow, Today.

The Sales Manager is integral to the success of the team of Sales Professionals as well as the sales operational effectiveness in a local geography.

The purpose of this role is to :

  • Achieve/exceed the stated sales/growth goals for a defined team of Sales Professionals assigned to a defined market segment & geography. The Sales Manager will increase overall sales success by managing and supporting the sales professionals deployed across one or more offices, coaching consultants in sales pursuits, and driving execution of sales processes in a given office(s).
  • The Sales Manager, working with their local Growth Leader(s) is the local lead in identifying, developing and supporting marketing activities including seminars, roundtables, and other speaking opportunities.

In addition, the Sales Manager will:

  • Achieve growth goal for territory through close coaching/ management of SPs toward individual sales goals and coaching Consultants in support of their growth goals
  • Drive execution of sales process, including SP meetings, Consultant Client Growth & Retention discussions, utilization of Miller Heiman techniques, daily SP and Consultant sales coaching
  • Execute weekly SP activity reviews; regular pipeline reviews, quarterly performance assessments and monthly staff meeting progress to goal reporting.
  • Report sales activity weekly to Sales Leader and OBL, including market trends/updates; review monthly progress to goals and pipeline activity
  • Effectively interview, identify and ultimately motivate Sales Professionals while providing constant feedback on performance and coaching
  • Build sales culture through execution of in-office wins recognition, monthly reporting at staff meetings, active participation in consultant team meetings and client growth/development initiatives
  • Develop solid relationships with all local channels to maximize sales effectiveness; meet monthly to sustain success
  • Implement sales strategy and lead local sales/marketing efforts in collaboration with Office Leadership; execute Marketing calendar at local level
  • Monitor CRM/Pipeline data for accuracy in reporting
  • Ensure active participation in identified associations, industry groups, etc in support of local branding efforts
  • Actively manage under-performing team members to success. Build/maintain local network for SP candidate pipeline
  • Act as arbitrator for sales credit decisions, account assignments and territory definitions as needed to ensure fairness and team equity necessary to drive sustained over-performance of the team.
  • Sales Coaching –
    • Continuously work with individual Sales Professionals and consultants to improve win rates, pipeline adequacy and sales effectiveness skills/expertise.


  • B.A. or above

  • 15+ years of experience Should include significant experience as a sales professional and in business development

Candidates must demonstrate:

  • Strong individual history of initiation & production results
  • Interest in managing and teaching others
  • Driving team results
  • Ability to work closely with consultants and channel partners
  • Willingness to maintain individual production
  • Appropriate insurance licensing for state(s) in which active in selling and supporting sales efforts


Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits.  We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

US ONLY: Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers